Last Updated: 13 January 2026
Privacy Policy for Irvine California Locksmith
Irvine California Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data when you use our emergency locksmith services or interact with our website.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Irvine California Locksmith collects various types of information to provide reliable and efficient emergency locksmith services.
1.1. Personal Information
We collect personal information that can identify you directly or indirectly. This includes:
* Contact Information: Your name, email address, phone number, and service address when you fill out a contact form, request a quote, or call us for service. * Service-Related Information: Details about your locksmith emergency (e.g., type of lock, vehicle model, nature of lockout) which helps us dispatch the appropriate technician and tools. * Identification Information: For security and verification purposes, especially in lockout situations or when creating new keys, our technicians may request to see government-issued identification (e.g., driver's license, ID card) to confirm ownership or authorization. * Payment Information: When you make a payment for our services, we collect billing details. Please note that sensitive payment card information (like full credit card numbers) is processed directly by secure, PCI-compliant third-party payment processors, and we do not store this sensitive data on our servers. * Communication Records: If you contact us via phone, email, or chat, we may keep records of that correspondence.
1.2. Non-Personal Information
We also collect non-personal information that does not directly identify you:
* Website Usage Data: Information about how you interact with our website, such as IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, including device type, unique device identifiers, and mobile network information. * Cookies and Tracking Technologies: As described in Section 7, we use cookies and similar technologies to enhance your browsing experience and understand website usage.
2. How We Use Your Information
Irvine California Locksmith uses the collected information for the following purposes:
* To Provide and Manage Services: To dispatch technicians to your location, confirm appointments, provide emergency locksmith services, and communicate with you regarding your service request. * To Communicate with You: To respond to your inquiries, provide quotes, send service updates, confirmations, follow-up messages, and other operational communications. * For Billing and Payment Processing: To process payments for services rendered and manage your account. * To Improve Our Services: To analyze website usage and service performance to enhance our offerings, website functionality, and customer experience. * For Security and Verification: To verify your identity and authorization to receive locksmith services, especially for security-sensitive operations like opening locked properties or vehicles, as required by law or industry best practices. * For Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, or safety of Irvine California Locksmith, our customers, or others. * For Internal Operations: For internal record-keeping, administration, and auditing purposes.
3. Data Protection and Security Measures
Irvine California Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Servers: Our website and data are hosted on secure servers. * Access Controls: Limiting access to personal information to authorized employees and contractors who need the information to perform their job functions. * Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data transmitted over the internet. * Data Minimization: Collecting only the personal information necessary for the purposes outlined in this policy.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Sharing Your Information
Irvine California Locksmith may share your information in the following circumstances:
* With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services, such as dispatch software providers, IT support, and payment processors. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * With Our Technicians: Personal information, including your name, phone number, and service address, is shared with our independent locksmith technicians to facilitate service delivery. * For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to protect the rights, property, or safety of Irvine California Locksmith, our customers, or others. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5. Third-Party Services and Cookies
5.1. Google Analytics
We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to gather data such as website traffic, pages visited, and time spent on our site. This information helps us analyze and improve our website's performance and user experience. Google Analytics data is primarily aggregated and anonymous. You can learn more about how Google uses data when you use our site and how to opt-out of Google Analytics by visiting Google's Privacy & Terms.
5.2. Payment Processors
As mentioned, when you make payments for our services, your payment information is handled by secure, PCI-compliant third-party payment processors. Irvine California Locksmith does not store your full credit card details. These processors operate under their own privacy policies.
5.3. Cookies and Tracking Technologies
* What are Cookies? Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. * How We Use Cookies: Irvine California Locksmith uses cookies for several purposes: * Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website's performance and design. * Functionality Cookies: Used to remember choices you make and provide enhanced, more personal features. * Managing Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, blocking or deleting cookies may prevent you from taking full advantage of the website. For more information on how to control cookies, check your browser's "Help" or "Settings" menu.
6. Your Privacy Rights Under US State Laws
As a US-based company, Irvine California Locksmith acknowledges the privacy rights granted to consumers under various state laws, particularly the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). If you are a resident of California or another state with applicable privacy laws, you may have the following rights concerning your personal information:
* Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share about you. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions. * Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Irvine California Locksmith does not sell your personal information in the traditional sense, you have the right to opt-out of the "sale" or "sharing" of your personal information (as these terms are broadly defined by state laws, particularly for cross-context behavioral advertising). We currently do not engage in activities considered "selling" or "sharing" personal information that would require an opt-out. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information (as defined by state laws). * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will verify your request and respond in accordance with applicable law.
7. Data Retention
Irvine California Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Generally, we retain:
* Service Records: Information related to specific locksmith services for a period of up to seven (7) years to comply with tax, legal, and operational requirements. * Contact Information: For customers, this is retained for the duration of our relationship and a reasonable period thereafter to manage potential future service needs or inquiries. * Website Usage Data: Non-personal information collected via cookies and analytics is typically retained for a shorter period, usually between 14 to 26 months, depending on the analytics settings.
When your personal information is no longer needed, we will securely dispose of it or anonymize it.
8. Children's Privacy
Irvine California Locksmith's services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Updates to This Privacy Policy
Irvine California Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Irvine California Locksmith using the following details:
Business Name: Irvine California Locksmith Address: 1 Civic Center Plaza, Irvine, CA 92606 Email: info@irvinecalifornialocksmith.com
